Return merchandise authorization

CPR Product Warranty, Policy and Procedure: Distributor

All product returned for warranty by a distributor, retailer customer must go back to he where purchaser was made, then the dealer is requiring proper RMA and authentic proof of customer purchase. Authorized returns that do qualify as “in warranty and defective” will NOT be processed for credit, but handled as any other warranty return, where the product will be repaired if possible or replaced with rebuilt or new merchandise of equal performance and value. Returned product NOT “defective” or NOT “in warranty” will be destroyed or returned as-is, by distributor request. New product returns for stock adjustment are allowed annually. All returned merchandise requires advance approval from CPR along with the assigned RGA number. All returns for stock adjustment must be in perfect condition and if above 5% of annual sales orders are subject to a 15% restocking fee. All returns will be for account credit only. CPR does not make cash refunds 

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